MSB Consultancy
  • Home
  • Executive Coaching
  • What We Do
    • Training & Development >
      • Customer Service Training
    • Insight & Consultancy >
      • Customer Experience
      • Leadership Development
      • Patient Experience
      • Sales Training
      • Employee Engagement
  • Who We Are
    • About Us
    • Meet the Team
    • Partnerships
    • Careers
  • Our Expertise
    • Testimonials
    • Clients >
      • Financial Services
      • Contact
      • Healthcare
      • Leisure and Hospitality
      • Transport and Telecoms
      • Gulf
  • News
  • Blog

Taking autopilot to the next level - will passengers trust pilotless planes in exchange for lower ticket prices?

7/8/2017

0 Comments

 
Picture
According to a report by Swiss banking giant UBS, introducing pilotless planes globally could save airlines almost £30 billion a year in wages, training and fuel costs - and cut ticket prices by up to 10%.
That is why the world’s major aircraft manufacturers are already investigating the technology.  Both Boeing and Airbus have recently conducted tests of unmanned aircraft and the first pilotless cargo flights could take-off in the middle of the next decade.

The biggest obstacle to a future of pilotless skies is not now the technological capability, but the willingness of customers to step onto what would - in effect - be a giant drone.

A recent survey of 8,000 people found that more than half would refuse to fly on an aircraft without a pilot even if it was cheaper, and just 17% would be happy with the idea.  However, amongst 18-30 year olds the latter figure was 30%, meaning that the future for pilotless aircraft may be brighter than the present.

If the move to the routine use of fully automated aircraft on passenger flights does happen, it may be that having just a single pilot in the cockpit proves to be a stepping stone on the journey.

In the short-term, however, it looks like the industry will need not fewer pilots, but more.  The surging increase in demand for air travel means that, in the words of aviation economist Charles Tarry, “the real challenge for the industry right now is to train more pilots, not get rid of them.”

MSB’s origins lie in the aviation industry, with both Joint Managing Directors having begun their careers in culture change, customer service, employee engagement and people development  at British Airways.

Throughout our 30 year history, we have worked with some of the biggest names in global aviation on projects ranging from culture change programmes, leadership training for captains and pursers, customer experience research and customer service training.

​To learn more about our extensive aviation experience, please visit the Transport page on our website – www.msbconsultancy.com.
0 Comments



Leave a Reply.

    MSB Insights

    News and insights from the MSB Consultancy team.

    Categories

    All
    Aviation
    Bahrain
    Culture Change
    Customer Service
    Employee Engagement
    Financial Services
    Healthcare
    Lancaster University
    Leadership Development
    MSB News
    Political Connections

Location

Contact Us

MSB Consultancy
Winslow House, Ashurst Park, Church Lane, Sunninghill, Ascot, Berkshire, SL5 7ED, United Kingdom

Key Links

  • Cookie Use
  • Privacy
  • ​Terms & Conditions
  • ​Sitemap
© MSB Consultancy. Website by Herringbone Marketing
  • Home
  • Executive Coaching
  • What We Do
    • Training & Development >
      • Customer Service Training
    • Insight & Consultancy >
      • Customer Experience
      • Leadership Development
      • Patient Experience
      • Sales Training
      • Employee Engagement
  • Who We Are
    • About Us
    • Meet the Team
    • Partnerships
    • Careers
  • Our Expertise
    • Testimonials
    • Clients >
      • Financial Services
      • Contact
      • Healthcare
      • Leisure and Hospitality
      • Transport and Telecoms
      • Gulf
  • News
  • Blog