Employee Engagement
MSB is more than just a research agency. We do not believe that our clients’ needs are best served by paying for research and then being left with no more feedback than a thick folder full of statistics on their desk.
We form strong partnerships with clients to ensure that our research addresses the issues that both staff and management want to discuss. We work closely with our clients to understand and act on the results, helping to deliver the best possible return on your investment.
We offer the following approaches to employee research:
We form strong partnerships with clients to ensure that our research addresses the issues that both staff and management want to discuss. We work closely with our clients to understand and act on the results, helping to deliver the best possible return on your investment.
We offer the following approaches to employee research:
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Staff SurveysWhether done on paper, online, on the phone or in a one-to-one interview, MSB designs staff surveys specifically tailored to your business objectives. We can provide live response rate updates, organise all printing and distribution and compare results against the best-performing businesses across various sectors.
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Interviews & Focus GroupsUsed most often when a business has concerns about staff turnover, complaints or staff morale, MSB’s focus groups get to the heart of the issue. They also provide more detail than most surveys. We work with clients to develop discussion guides for the focus groups, and our reports include direct quotations from staff to ensure that managers receive honest and constructive feedback.
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360 Degree ResearchEmployee engagement is jeopardised when staff feel they lack the necessary skills to excel at their job. Our 360 Degree Research assesses whether your business has the right people with the right skills in the right roles. We use surveys to collect feedback on each employee’s performance from their supervisors, colleagues, more junior staff and the employees themselves. The results help our clients to identify training needs, thereby boosting employee engagement and business performance.
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Case Studies
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Testimonials
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“MSB went to considerable lengths to tailor their offering to the needs of the Trust. Feedback from staff was extremely positive, and I would strongly recommend MSB as a company that is keen to work with you towards a successful conclusion”
- Chief Executive, Royal Orthopaedic Hospital |
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"MSB are a fantastic agency to work with. They have a 'can do' attitude and go beyond the call of duty. I hope that our relationship with them continues for many more years to come."
- Marketing Director, London Eye |