MSB  is an award-winning consultancy based in the UK.
For 30 years we have helped British and international organisations to improve their performance and profitability through:
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  • Better customer experience
  • Higher employee engagement
  • Targeted training and development
     
We offer research, consultancy and training services in these three areas to private and public sector organisations.

What We Do

MSB's core services are Insight & Consultancy, Employee Engagement, and Training & Development. Select a category to find out more:

Insight & Consultancy

Training & Development
"MSB are a fantastic agency to work with. They have a 'can do' attitude and go beyond the call of duty. I hope that our relationship with them continues for many more years to come"
MARKETING DIRECTOR, THE LONDON EYE

30 Years of Inspiring People

MSB has worked with a wide range of clients in different industries resulting in a number of specialisms, with extensive experience in the financial services, healthcare, transport and aviation sectors.

Case Studies