Customers have a huge choice of goods and services, and – with the growth of social media – it has never been easier for customers to tell thousands of people exactly what they think of a particular product, service or organisation.
As a result, customer service has never been so important. For any organisation that wants to differentiate itself from its competitors, providing exceptional customer service should be a priority.
MSB works closely with our clients to benchmark their existing customer experience. We help to develop the standards, values and behaviours to deliver exceptional customer service and to expand your customer base.
Our training is fun, interactive, practical and memorable. The focus is on how to deliver consistently highly quality service. We motivate and inspire participants to feel accountable to customers, equip them with the skills to provide first class customer service, and thereby improve overall business performance. We use professional actors to bring the practical element of the training to life. They play a range of realistic roles and portray genuine reactions, thereby creating more believable role-play situations and providing a more effective learning experience.
Our customer service training includes:
Call Centre training
Customer service strategy
"We have been impressed by MSB's flexibility and creativity in designing and delivering training programmes for our frontline staff. These tailored programmes have been highly successful. They were delivered at exactly the right level and were relevant to our business environment"
“We have been very impressed with the high levels of training and service provided by MSB. With their guidance I know we will achieve some great things. I was especially grateful for their flexibility and their understanding of the cultural issues here”
MSB Consultancy Winslow House, Ashurst Park, Church Lane, Sunninghill, Ascot, Berkshire, SL5 7ED, United Kingdom