MSB Consultancy
  • Home
  • Executive Coaching
  • What We Do
    • Training & Development >
      • Customer Service Training
    • Insight & Consultancy >
      • Customer Experience
      • Leadership Development
      • Patient Experience
      • Sales Training
      • Employee Engagement
  • Who We Are
    • About Us
    • Meet the Team
    • Partnerships
    • Careers
  • Our Expertise
    • Testimonials
    • Clients >
      • Financial Services
      • Contact
      • Healthcare
      • Leisure and Hospitality
      • Transport and Telecoms
      • Gulf
  • News
  • Blog
Picture

BMI Bank, Bahrain
Customer Service Training


​Opportunity

Banks in the Middle East are seeking to differentiate themselves from their competitors by providing excellent customer service.  BMI aimed to become the best bank for customer service in Bahrain.

Approach
MSB began by assessing how BMI’s customer service was perceived by staff, customers and other stakeholders.  We used the findings to design and deliver targeted sales and customer service training courses for frontline staff, and an ‘Enhanced Sales’ programme for senior and branch management.

MSB also designed and facilitated a certificated ‘Train-the-Trainer’ programme.  This saw 8 bank staff trained to be internal ‘Sales and Customer Service Champions’, charged with implementing first class sales and customer service techniques in BMI’s day-to-day operations.

Impact
The training programmes led to increased sales, an improved reputation for customer service and greater professionalism within BMI’s sales teams.
Picture
“We have been very impressed with the high levels of training and service provided by MSB”.

- Head of Training, BMI Bank

Read More Testimonials

Read more case studies:

FINANCIAL SERVICES
CASE STUDIES
TRAINING & DEVELOPMENT
CASE STUDIES

Location

Contact Us

MSB Consultancy
Winslow House, Ashurst Park, Church Lane, Sunninghill, Ascot, Berkshire, SL5 7ED, United Kingdom

Key Links

  • Cookie Use
  • Privacy
  • ​Terms & Conditions
  • ​Sitemap
© MSB Consultancy. Website by Herringbone Marketing
  • Home
  • Executive Coaching
  • What We Do
    • Training & Development >
      • Customer Service Training
    • Insight & Consultancy >
      • Customer Experience
      • Leadership Development
      • Patient Experience
      • Sales Training
      • Employee Engagement
  • Who We Are
    • About Us
    • Meet the Team
    • Partnerships
    • Careers
  • Our Expertise
    • Testimonials
    • Clients >
      • Financial Services
      • Contact
      • Healthcare
      • Leisure and Hospitality
      • Transport and Telecoms
      • Gulf
  • News
  • Blog