Transport & Telecoms
MSB’s origins lie in the airline industry, and thirty years later we continue to provide research and training to some of the world’s most successful airlines and transport and telecoms companies.
Our most recent work has included leadership programmes for the pursers and flight service managers of a major US airline and in-depth customer and employee research for a rapidly-expanding Russian carrier.
Transport & Telecoms Case Studies
Consultancy & Service Training
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Captain Leadership Programme
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Leadership Development
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Employee Engagement Research
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Employee Engagement Research
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Sales Training
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Customer Service Training
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Leadership Development
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MSB's impact recognised by the public and in the Evening Standard after Gatwick Airport security staff training
"Complaints about security queues have fallen by 70 per cent and positive feedback from passengers has doubled.
The airport has also hit its targets for the time it takes to clear security — a wait of five minutes or less for 95 per cent of passengers — every month for a year."
"There has been a material improvement not just in terms of waiting time but also it's just a much more pleasant experience."
The airport has also hit its targets for the time it takes to clear security — a wait of five minutes or less for 95 per cent of passengers — every month for a year."
"There has been a material improvement not just in terms of waiting time but also it's just a much more pleasant experience."
Read the full article on the Evening Standard website
Transport & Telecoms Testimonials
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“Our partnership with MSB has been excellent. I have been confident every step of the way and knew that it would make a difference to my people and to the business, as has been clearly demonstrated” - Sales Director, British Airways
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"We have been impressed by MSB's flexibility and creativity in designing and delivering training programmes for our frontline staff. These tailored programmes have been highly successful. They were delivered at exactly the right level and were relevant to our business environment" - Gatwick Airport
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