Leisure & Hospitality

​MSB is proud to serve as the customer research and training partner for some of the UK’s most high-profile visitor attractions, restaurants and retailers.
 
Our work has included customer service training for frontline employees, visitor satisfaction research, pricing research and leadership development programmes.
 
In 2015, MSB’s employee engagement research and customer service training with The London Eye saw MSB named the ‘Best HR/L&D Supplier’ by the CIPD.

Leisure & Hospitality Case Studies

Customer Service Training

Visitor Satisfaction Research

Leadership Training

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Employee Engagement & Customer Satisfaction

Employee Engagement Research & Culture Change

Visitor Experience Improvement & Culture Development

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Visitor Satisfaction Research

Customer Service Training

Customer Service Training

Leisure & Hospitality Testimonials

"MSB are a fantastic agency to work with. They have a 'can do' attitude and go beyond the call of duty. I hope that our relationship with them continues for many more years to come."
- Marketing Director, London Eye

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"MSB created and delivered a series of workshops that helped engage, inspire and challenge our front of house teams. By making the workshops relevant to the daily duties of the teams involved and demonstrating genuine understanding of the challenges they face, the training has already influenced the delivery of visitor services in a very positive way."
- ​Head of Visitor Services, Westminster Abbey