Insight & Consultancy

Drawing on its extensive experience and innovative approaches, MSB’s insight and consultancy team has an excellent track record of conducting research into organisational culture, employee engagement and customer experience.  Our research identifies the issues that other consultancies miss, and our consultants provide clients with practical, actionable recommendations to improve business performance.  

We offer the following insight & consultancy services:​​

Customer Experience

Providing a clear picture of what customer expect and how they rate their experience.

Employee Engagement

Delivering direct, honest insight into how employees view their organisation.

Case Studies

Select a case study to find out more about our insights and consultancy work across customer experience, customer service training and employee engagement:

Testimonials

"Bupa Health and Wellbeing have enjoyed working with you over the last year. You bring experience and gravitas, to a very important yet challenging survey of our patient's hospital experience." - Head of Research, Customer & Healthcare Insight, Bupa
"MSB are a fantastic agency to work with. They have a 'can do' attitude and go beyond the call of duty. I hope that our relationship with them continues for many more years to come." - Marketing Director, London Eye

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