Testimonials

MSB has worked with a wide range of clients in different industries, but we have particularly extensive experience in sectors listed below. Read our testimonials or view our case studies for more detailed project information and examples.

Financial Services

"MSB conducted face-to-face interviews with our UHNW and HNW clients worldwide. Their extensive report formed the basis of our future strategy and had a significant, long-term impact on our decisions. I would strongly recommend MSB for this highly sensitive type of work” - Chief Executive, Wealth Division, UK-based Multinational Bank
“As a result of the training and change programmes provided by MSB, we have made great progress improving the culture and embedding much higher levels of customer service.  Their contribution has been significant at a time of increased competition" - Chief Executive, Mauritius Commercial Bank

Healthcare

"Bupa Health and Wellbeing have enjoyed working with you over the last year. You bring experience and gravitas to a very important yet challenging survey of our patient's hospital experience." - Head of Research, Customer & Healthcare Insight, Bupa
"MSB went to considerable lengths to tailor their offering to the needs of the Trust.  Feedback from staff was extremely positive, and I would strongly recommend MSB as a company that is keen to work with you towards a successful conclusion” - Acting Chief Executive, Royal Orthopaedic Hospital

Leisure & Hospitality

"MSB are a fantastic agency to work with. They have a 'can do' attitude and go beyond the call of duty. I hope that our relationship with them continues for many more years to come." - Marketing Director, London Eye
"MSB created and delivered a series of workshops that helped engage, inspire and challenge our front of house teams. By making the workshops relevant to the daily duties of the teams involved and demonstrating genuine understanding of the challenges they face, the training has already influenced the delivery of visitor services in a very positive way." - ​Head of Visitor Services, Westminster Abbey

Transport & Telecoms

“Our partnership with MSB has been excellent.  I have been confident every step of the way and knew that it would make a difference to my people and to the business, as has been clearly demonstrated” - ​Sales Director, British Airways
 "We have been impressed by MSB's flexibility and creativity in designing and delivering training programmes for our frontline staff. These tailored programmes have been highly successful. They were delivered at exactly the right level and were relevant to our business environment" - ​Gatwick Airport

Gulf

"We view MSB Consultancy as leading edge, innovative business partners who offered new insights into the development of advanced leadership skills and employee engagement programs." - CEO, Batelco
“We have been very impressed with the high levels of training and service provided by MSB.  With their guidance I know we will achieve some great things.  I was especially grateful for their flexibility and their understanding of the cultural issues here” - Head of Training, BMI Bank, Bahrain