The level of complaints across many industry sectors has risen to unacceptable levels in the post-pandemic era – something that we all know too well from personal experience of service providers. 
 
This means that a 'Customer Reset' is required!
 
MSB can support your organisation to delight your customers once again, providing the vital skills, motivation and behaviours which characterise Service Excellence at its very best. 
 
PLEASE VIEW OUR 'CUSTOMER RESET' VIDEOS here 
and call us on +44 (0) 1344 876300
​or email: [email protected]
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MSB’s Bounce Back Better training is exciting, motivating and educational – demonstrating the benefits of wellbeing practices, both in and out of the workplace, and placing wellbeing at the centre of the ‘new normal’ in our clients’ organisations.

With a return to normality now firmly in our sights, MSB recommends that the time is right to look at a post-pandemic landscape and to see how our organisations can Bounce Back Better!
Transitioning to the new normal will take more than a hug, a handshake and throwing away our masks!
It should include looking at ourselves carefully and reassessing our wellbeing since the working from home era has had a lasting impact on our resilience and emotional strength. ​

​There is good evidence to suggest that people who prioritise their personal health and wellbeing are better able to serve themselves and those around them.
According to a recent LifeWorks and HR.com survey:

• 71% of HR Professionals say that their employees need help to manage their stress levels, and:
• 50% say they need to focus on improving overall wellbeing

That’s why MSB has launched a series of virtual and face-to-face transitioning programmes that will take you on a journey of rediscovery, helping you when you’re rebuilding relationships, starting face-to-face meetings again and boosting productivity in the workplace.
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MSB’s Bounce Back Better training is exciting, motivating and educational – demonstrating the benefits of wellbeing practices, both in and out of the workplace, and placing wellbeing at the centre of the ‘new normal’ in our clients’ organisations. 
In a lively and informative way, our training explores the components which make up ‘Total Wellbeing’:

• Mental – maintaining focus, processing and understanding information, forming opinions and making decisions
• Emotional – enhancing the ability to express our feelings and emotions appropriately
• Physical – achieving a balance between motion and sedentary practices, including the importance of healthy eating, breaks from the routine and nutrition

With the unprecedented upheaval to our everyday routines and the lifestyle pressures that we’ve encountered, our Wellbeing programmes are designed to readjust the mindset, inspire confidence and leave employees equipped with a renewed sense of purpose and work vitality.

The practical steps which MSB will take with you on your journey to support your employees transition to Bounce Back Better include:

STRATEGY

• Helping your Leaders and Managers pull together a robust return to office-based work strategy. This would highlight the major differences between pre and post Covid. What practices should they keep, amend or abandon?

Having worked with a range of clients already, our facilitators are in a great position to challenge your organisation’s thinking about employee engagement and wellbeing and to benchmark it against others.
COLLABORATION

• We can facilitate discussion around how best to involve employees to capture their thoughts and concerns. There will most certainly be a range of opinions and emotions from staff depending on their mindset and circumstances.

COMMUNICATING & GAINING COMMITMENT

• With a strategic blueprint in place and taking employee feedback into account, how close are we to consensus? Where are the major sticking points?  Communicating the plan and the rationale behind it, as well as anticipating and preparing for difficult conversations will be critical to success

MSB’s Bounce Back Better Training modules and practice sessions will equip your managers and employees to feel fully prepared for putting the plan into action.  
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So, call us today (+44 (0) 1344 876300) to find out more about our Bounce Back Better Training and find the prosperity that’s waiting for you and your team!
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It’s not the strongest that survive, nor the most intelligent, it is those who are most adaptable to change that succeed! 
 
With our unique set of services and face-to-face sessions now up and running again, we invite you to see how we have helped businesses and individuals to manage change successfully. 
 
Email us at [email protected] or call us today on 01344 876300 to discuss your needs in absolute confidence. 

It’s not the strongest that survive, nor the most intelligent, it is those who are most adaptable to change that succeed! With our unique set of services and face-to-face sessions now up and running again, we invite you to see how we have helped businesses and individuals to manage change successfully. 
 
Email us at [email protected] or call us today on 01344 876300 to discuss your needs in absolute confidence. 
 
We are ready when you are! 

It’s not the strongest that survive, nor the most intelligent, it is those who are most adaptable to change that succeed! With our unique set of services and face-to-face sessions now up and running again, we invite you to see how we have helped businesses and individuals to manage change successfully. 
 
Email us at [email protected] or call us today on 01344 876300 to discuss your needs in absolute confidence. 
 
We are ready when you are! 

When we first launched Professor Dame Sue Black’s video at the beginning of lockdown, it received a significant positive response.  Sue is Pro-Vice-Chancellor for Engagement at Lancaster University.  We posted it under Compassion in our Four Pillars communication.
 
Some of you have asked for a re-post, at this important stage. Others did not have a chance to see it first time around so we are pleased to share this with you once again - a message that still resonates very strongly today.

In today’s Four Pillars of Achievement post, we illustrate the benefits of becoming a new kid on the block!
​
As the pandemic is likely to be with us for some time, consider making the switch to virtual training as you review, reset and restructure your business ready for the new future.

You’ll be surprised by how positive the experience will be for you and your team!

Visit the Forum: https://www.msb-forum.com/connect

​Nicholas Goode, a MSB senior training consultant, talks about how to continue delivering service excellence in the current climate of COVID-19.

​Visit the Forum: https://www.msb-forum.com/connect