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How patient experience data can help improve cancer care and research

30/11/2018

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This month the Economist hosted the annual War on Cancer (Europe) event in London.  One of the key themes for this year was the role of patient outcomes and experience data in shaping research into cancer and the delivery of cancer care.

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BMA Sheds Light on NHS Bullying Cultures

9/11/2018

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1 in 5 NHS doctors say they have experienced bullying in the last 12 months, according to a survey by the British Medical Association.

Twice that number believe that bullying, harassment and undermining of colleagues happens in their workplace, with 1 in 10 participants saying that such behaviour is a frequent occurrence.

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MSB Director addresses Radiotherapy Quality workshop on PREMs research

10/10/2018

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At a recent workshop hosted by the Radiotherapy Quality Special Interest Group, MSB Director Carl Jackson shared MSB's experience of designing and delivering patient experience research for NHS England.

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NHS Staff Survey Reports Falls in Patient Care and Engagement

12/3/2018

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​The NHS has published the results of its annual Staff Survey for 2017. It is the largest workforce survey in the world, with 1.1 million employees invited to take part.

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​Prioritising Patient Experience

10/1/2018

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A good clinical outcome will always be the key aim for patient and healthcare provider alike, but the patient’s healthcare experience is an area of growing focus for providers seeking to differentiate themselves from the competition.

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Patient Experience: How Technology Can’t Replace the Human Touch

10/11/2017

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The best healthcare providers are proactively seeking to learn more about the patient experience and how it can be improved.  At the recent US News Healthcare of Tomorrow Conference, held in Washington D.C., a panel of experts discussed the role that technology can play in enhancing the patient experience.

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Want to boost patient experience scores? Get discharge right and make a follow-up call.

28/7/2017

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A partnership between Boston Medical Center and California-based Torrance Memorial Health System, has led to the creation of a discharge programme and after hospital care plan (AHCP) that promotes patient safety and reduces readmission rates and emergency department visits.

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More managers with decision-making powers lead to better hospital performance

13/7/2017

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​A recent study, carried out by Warwick Business School and Leeds University, found that hospitals with more managers with decision-making powers enjoy higher patient satisfaction and fewer infections. 

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MSB Through the Years

29/6/2017

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​As we mark MSB’s 30th year in business, we look at some of the milestones in the company’s history.
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GP Consultations – Why Quantity Doesn’t Always Mean Quality

20/10/2016

 
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A study published in the British Journal of General Practice (BJGP) has found no clear link between the length of a GP consultation and patients’ overall satisfaction with their experience.

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  • Home
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