NHS Staff Survey Reports Falls in Patient Care and Engagement

​The NHS has published the results of its annual Staff Survey for 2017. It is the largest workforce survey in the world, with 1.1 million employees invited to take part.

The survey covers areas such as wellbeing, patient experience, engagement, and job satisfaction. Of the 94 questions in the survey, only 36 saw improved results compared to 2016.

Only 31% of staff are satisfied with their pay, 38% report feeling unwell due to work-related stress, and just 68% say their line manager takes an interest in their health and wellbeing.

Patient care and experience
Satisfaction with the quality of work/care staff feel they are able to deliver has declined since 2016. Only, 66.8% of staff believe they are able to deliver the care they aspire to, again a fall on the 2016 results.

Staff engagement
Staff engagement across the NHS saw the first fall since 2014. Acute specialist Trusts have the highest engagement, while Ambulance Trusts have the lowest engagement and both registered lower scores compared to the previous year.

How can we help?
To learn more about MSB’s extensive experience in the healthcare sector, please visit the patient-experience page on our website.

To read more from the NHS Staff Survey 2017 - http://www.nhsstaffsurveys.com/Page/1064/Latest-Results/2017-Results/