MSB

Empowering people to deliver service excellence

An international company of more than 22 years' experience, MSB (Managing the Service Business) works in partnership with our Clients and Associates to provide Management Consultancy, Bespoke Training and Market Research in order to deliver demonstrable Return On Investment.

MSB specialises in fostering Organisational Change and People Development within the Travel & Tourism, Financial Services, Leisure & Hospitality, Engineering & Construction, Health Care, and Charitable/Not-for-Profit sectors through:

Customer Service Experience
Leadership Development
Performance Management
Employee Engagement

[ . . . About MSB ]

News

MSB Launches Field Force Research Team

Following increasing demand from clients, we are pleased to announce that MSB has now launched its own market research field force team. In these challenging economic times, reliable customer feedback is key to success. This new MSB service is already in significant demand.

Can you learn leadership in three days?

You may be highly competent technically, but what happens when promotion means adopting a whole new set of leadership skills you’ve never really needed before. Northwest Airlines Captain Leadership Programme has proved highly successful for First Officers stepping up to the role of Captain.

MSB continues to feature in Top UK Consultancy Survey

MSB is delighted to feature in the respected Industry Research Group 2008 survey of top UK consulting firms.

White papers

Turning your mistakes to your advantage

MSB explains how mistakes can be turned to an organisation's advantage