Empowering organisations to achieve their potential

MSB (Managing the Service Business) is a leading consultancy firm based in the UK.  We deliver bespoke solutions to domestic and international organisations who wish to improve their business performance through:

  • Customer service excellence
  • Employee engagement
  • People development

We offer Training & Development and Market Research Consultancy services in these specialist areas to private and public sector clients, across a selection of core industries:
  • Travel & Tourism
  • Airlines and Airport companies
  • Finance and Banking
  • Professional & Business Services
  • Retail
  • Leisure & Hospitality
  • Media and Entertainment
  • Engineering & Construction
  • Energy/Utilities
  • Health Care
  • Education
  • Charitable/Not-for-Profit sectors

Effective, flexible and highly professional.

Lewisham Council

The contribution made by MSB as a change agent and consistent business partner has been both highly visible and significant.

Mauritius Commercial Bank

A focused training program around customer service excellence, complaints and service recovery has delivered tangible benefits to our hospital business.

Nuffield Health

MSB never present us with a standard approach but always fresh new insights.

Wachovia Bank

Your experience of the service sector, unique methods of delivery and sense of humour were appreciated by everyone. Together we really made a difference to the business.

Welcome Break

Insights

The MSB team share their expert opinion on how to drive business performance in a rapidly changing marketplace.

Click here to read Insights...

Top UK Consultancy

MSB continues to be ranked within the Industry Research Group's list of Top UK consulting firms.

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