Empowering organisations to achieve their potential

MSB (Managing the Service Business) is a leading consultancy firm based in the UK. We deliver bespoke solutions to domestic and international organisations who wish to improve their business performance through:

Customer service excellence
Employee engagement
People development

We offer Training & Development and Market Research Consultancy services in these specialist areas to private and public sector clients, across a selection of core industries:

Travel & Tourism
Airlines and Airport companies
Finance and Banking
Professional & Business Services
Retail
Leisure & Hospitality
Media and Entertainment
Engineering & Construction
Energy/Utilities
Health Care
Education
Charitable/Not-for-Profit sectors

A focused training program around customer service excellence, complaints and service recovery has delivered tangible benefits to our hospital business.

Group Medical Director

"We view MSB Consultancy as leading edge, innovative business partners who offered new insights into the development of advanced leadership skills and employee engagement programs."

Peter Kaliaropoulos, CEO

We have been impressed by MSB's flexibility and creativity in designing and delivering training programmes to our front line staff. Not only is MSB professional, they are also engaging to work with.

Gatwick Airport Ltd.

"We teamed up with MSB and LUMS to tap into their human resource theory and develop an action learning programme."

Peter Kaliaropoulos, CEO

MSB created and delivered a series of workshops that helped engage, inspire and challenge our front of house teams. The training has influenced the delivery of visitor services in a very positive way. Thank you.

Head of Visitor Services

Head of Visitor Services, Westminster Abbey