Empowering organisations to achieve their potential

MSB (Managing the Service Business) is a leading consultancy firm based in the UK. We deliver bespoke solutions to domestic and international organisations who wish to improve their business performance through:

Customer service excellence
Employee engagement
People development

We offer Training & Development and Market Research Consultancy services in these specialist areas to private and public sector clients, across a selection of core industries:

Travel & Tourism
Airlines and Airport companies
Finance and Banking
Professional & Business Services
Retail
Leisure & Hospitality
Media and Entertainment
Engineering & Construction
Energy/Utilities
Health Care
Education
Charitable/Not-for-Profit sectors

We are delighted to be associated with a company which shares our vision of allowing everyone to reach their potential and develop their skills to the full.

Corporate Partnerships Manager, National Youth Orchestra

Bupa Health and Wellbeing have enjoyed working with you over the last year. You bring experience and gravitas, to a very important yet challenging survey of our patient's hospital experience.

Head of Research, Customer and Healthcare Insight

MSB are a fantastic agency to work with. They have a 'can do' attitude and go beyond the call of duty. I hope that our relationship with them continues for many more years to come.

Marketing Director, EDF Energy London Eye

My heartiest congratulations to MSB on their completion of 25 years in business and my best wishes to them for more success. We are confident that MSB will set successful standards for other British companies to follow!

Chairman, Bahrain British Business Forum

"We view MSB Consultancy as leading edge, innovative business partners who offered new insights into the development of advanced leadership skills and employee engagement programs."

Peter Kaliaropoulos, CEO

MSB created and delivered a series of workshops that helped engage, inspire and challenge our front of house teams. The training has influenced the delivery of visitor services in a very positive way. Thank you.

Head of Visitor Services, Westminster Abbey

We have been impressed by MSB's flexibility and creativity in designing and delivering training programmes to our front line staff. Not only is MSB professional, they are also engaging to work with.

Gatwick Airport Ltd.

"We teamed up with MSB and LUMS to tap into their human resource theory and develop an action learning programme."

Peter Kaliaropoulos, CEO

A focused training program around customer service excellence, complaints and service recovery has delivered tangible benefits to our hospital business.

Group Medical Director