Alastair joined MSB in June 2015 as a Consultant and supports a broad range of MSB clients in the healthcare and hospitality sectors.
Empowering organisations to achieve their potential
MSB (Managing the Service Business) is an award-winning consultancy based in the UK.
For more than 25 years we have helped British and international organisations to improve their performance and profitability through:
- Better customer experience
- Higher employee engagement
- Targeted training and development
We offer research, consultancy and training services in these three areas to private and public sector organisations.
MSB has worked with a wide range of clients in different industries, but we have particularly extensive experience in the financial services, healthcare and transport sectors.