Empowering organisations to achieve their potential

MSB (Managing the Service Business) is an award-winning consultancy based in the UK.

For more than 25 years we have helped British and international organisations to improve their performance and profitability through:

  • Better customer experience
  • Higher employee engagement
  • Targeted training and development

We offer research, consultancy and training services in these three areas to private and public sector organisations.

MSB has worked with a wide range of clients in different industries, but we have particularly extensive experience in the financial services, healthcare and transport sectors.