For 30 years MSB has helped British and international organisations to improve their performance and profitability through better customer experience, higher employee engagement, and targeted training and development. We offer research, consultancy and training services in these three areas to private and public sector organisations.
MSB has worked with a wide range of clients in different industries, but we have particularly extensive experience in sectors listed below. Select a sector to find out more and to read case studies and testimonials of our work.
"MSB’s diagnostic and consultancy work has had an enduring and far-reaching positive impact on our business. They always bring fresh thinking and added value” - Vice President, Human Resources, United Airlines
"MSB are a fantastic agency to work with. They have a 'can do' attitude and go beyond the call of duty. I hope that our relationship with them continues for many more years to come." - Marketing Director, London Eye