MSB Consultancy
  • Home
  • Executive Coaching
  • What We Do
    • Training & Development >
      • Customer Service Training
    • Insight & Consultancy >
      • Customer Experience
      • Leadership Development
      • Patient Experience
      • Sales Training
      • Employee Engagement
  • Who We Are
    • About Us
    • Meet the Team
    • Partnerships
    • Careers
  • Our Expertise
    • Testimonials
    • Clients >
      • Financial Services
      • Contact
      • Healthcare
      • Leisure and Hospitality
      • Transport and Telecoms
      • Gulf
  • News
  • Blog

The world’s best airlines revealed

17/11/2016

 
Picture
​AirHelp, a flight delays compensation company, has partnered with the Civil Aviation Authority and Skytrax to produce its latest league table of the world’s best performing airlines.
The research examined the following three sources of data across 78 international airlines:

  • compensation claims for flight delays
  • quality rankings from airline reviews
  • on-time performance

In the global rankings, Qatar Airways came out on top, followed by European carriers Air Dolomiti and Austrian Airlines.

Richard Branson’s Virgin Atlantic, now 49% owned by Delta Air Lines, was the only UK airline to feature in the top 10.  Ranked 6th, the Crawley-based airline was also the only British carrier to improve its score since the last AirHelp assessment 6 months ago.

AirHelp CEO Henrik Zilmer said: "As passengers worldwide see customer service being diminished by many major airlines, they are instead being driven to choose carriers that offer more than just a seat from A to B."

This year MSB continues to work with several major international carriers, designing and delivering tailored and cutting edge leadership programmes for pursers and flight service managers.

The top 10 world's best airlines

1.       Qatar Airways

2.       Air Dolomiti

3.       Austrian Airlines

4.       Singapore Airlines

5.       KLM

6.       Virgin Atlantic

7.       Air Baltic

8.       Cathay Pacific

9.       Air Canada

​10.     Finnair 

Comments are closed.

    MSB Insights

    News and insights from the MSB Consultancy team.

    Categories

    All
    Aviation
    Bahrain
    Culture Change
    Customer Service
    Employee Engagement
    Financial Services
    Healthcare
    Lancaster University
    Leadership Development
    MSB News
    Political Connections

Location

Contact Us

MSB Consultancy
Winslow House, Ashurst Park, Church Lane, Sunninghill, Ascot, Berkshire, SL5 7ED, United Kingdom

Key Links

  • Cookie Use
  • Privacy
  • ​Terms & Conditions
  • ​Sitemap
© MSB Consultancy. Website by Herringbone Marketing
  • Home
  • Executive Coaching
  • What We Do
    • Training & Development >
      • Customer Service Training
    • Insight & Consultancy >
      • Customer Experience
      • Leadership Development
      • Patient Experience
      • Sales Training
      • Employee Engagement
  • Who We Are
    • About Us
    • Meet the Team
    • Partnerships
    • Careers
  • Our Expertise
    • Testimonials
    • Clients >
      • Financial Services
      • Contact
      • Healthcare
      • Leisure and Hospitality
      • Transport and Telecoms
      • Gulf
  • News
  • Blog