We are delighted to share comprehensive feedback from one of our valued clients - S7 Airlines, Russia's biggest domestic airline and a member of the oneworld Alliance:
"Over the past two years, MSB has proved to be a valued and innovative business partner for S7 in the design and delivery of service training to all frontline groups of employees. Based on a rigorous diagnostic phase at the outset of the project, MSB's experienced team designed and delivered a series of practical, engaging and interactive 'Living Service Excellence' programmes for S7 staff. It’s satisfying to report that the training has been very well received by our employees. An integral part of the project’s success has been the involvement of MSB’s facilitators in coaching three groups of the airline’s Cabin Crew trainers to deliver the program internally, further tangible evidence of the progress being made at the airline, thanks to MSB”.
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News and insights from the MSB Consultancy team.