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ACSI findings point to longstanding issues with United Airlines’ customer satisfaction

26/4/2017

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A recent study conducted by the American Customer Satisfaction Index found that despite an improvement in United Airlines’ customer satisfaction score from 2016, it remains the lowest-ranked legacy airline.

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The world’s best airlines revealed

17/11/2016

 
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​AirHelp, a flight delays compensation company, has partnered with the Civil Aviation Authority and Skytrax to produce its latest league table of the world’s best performing airlines.

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New TripAdvisor product lets customers review airline service

12/7/2016

 
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Travel comparison site TripAdvisor is known throughout the world as a forum to post and read customer reviews of hotels, restaurants and tourist attractions. Now, seven years after its launch, TripAdvisor is turning its attention to airlines.

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  • Home
  • Executive Coaching
  • What We Do
    • Training & Development >
      • Customer Service Training
    • Insight & Consultancy >
      • Customer Experience
      • Leadership Development
      • Patient Experience
      • Sales Training
      • Employee Engagement
  • Who We Are
    • About Us
    • Meet the Team
    • Partnerships
    • Careers
  • Our Expertise
    • Testimonials
    • Clients >
      • Financial Services
      • Contact
      • Healthcare
      • Leisure and Hospitality
      • Transport and Telecoms
      • Gulf
  • News
  • Blog