Airline Excellence Awards - Winners Announced!

Singapore Airlines was named the world's best at the Airline Excellence Awards.

To choose the winner, editors from Australia-based aviation website AirlineRatings.com assessed airlines based on the age of their fleet, customer satisfaction, financial performance, investment rating, product range and quality, and employee relations.

Singapore Airlines’ victory sees Air New Zealand’s 5 year reign as the world’s best airline come to an end.  The Auckland-based airline still performed well, however, and finished in second place.
​
No European or North American airlines made the cut, with all top 10 spots going to Asia-Pacific and Gulf operators.

The judges singled out Singapore Airlines for the quality of its in-flight service, recent cabin redesign, outstanding safety record, and its introduction of modern aircraft types.

Singapore Airlines currently operates the world’s longest scheduled passenger flight – a 17.5 hour journey of 9,537 miles between Singapore and New York on an Airbus A350.

Geoffrey Thomas, CEO of AirlineRatings.com, said “Singapore Airlines came out number one in many of our audit criteria, which is a great performance.  For years Singapore Airlines has been the gold standard and now it is back to its best leading in passenger innovations and new state-of-the-art aircraft models.”

The full top 10 rankings are as follows (previous year’s result in brackets)…

1. Singapore Airlines (Air New Zealand)
2. Air New Zealand (Qantas)
3. Qantas (Singapore Airlines)
4. Qatar Airways (Virgin Australia)
5. Virgin Australia (Virgin Atlantic)
6. Emirates (Etihad)
7. All Nippon Airways (no change)
8. EVA Air (Korean Air)
9. Cathay Pacific (no change)
10. Japan Air Lines (no change)
    
    

MSB’s roots lie in the airline industry, beginning with the transformational ‘Putting People First’ strategy at British Airways in the 1980s.  Since then, our team has worked with airlines and airports across Europe, Asia and the US to develop their leaders and managers and to improve customer service.

To learn more about MSB’s work in the aviation industry, visit our website to see our airline & airport case studies.