Palace of Westminster
Customer Service Training
Opportunity
The Parliamentary authorities wanted to equip its security staff with the skills to interact with visitors in a way which enhanced their experience without compromising on security.
Approach
MSB designed a one day Customer Service Training Programme for the Palace’s security team – including Metropolitan Police officers, security supervisors and visitor assistants – to refresh their customer service skills and to remind them to their importance in the overall visitor experience.
Impact
Members of the security team praised the style and substance of MSB’s training. Following the programme, the Parliamentary authorities and members of the security team received positive feedback from visitors to the Palace of Westminster.