NHS England Patient Reported Expectation Measures (PREMs)
Opportunity MSB was commissioned by NHS England to design, develop and implement ongoing, nationwide, condition-specific adult and paediatric PREMs research using a combination of face-to-face interviews and online surveys.
Approach MSB began by conducting face-to-face interviews with patients to ensure that the survey questions addressed those issues which matter most to patients with that specific medical condition. In order to achieve the best possible response rate, our consultants varied the number and types of question asked, and the manner in which the patients were invited to respond, depending on whether the patient was an adult or a child.
Outcome This patient experience research is ongoing.