Mike Lightfoot, Associate
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Mike is a training and development consultant with a wide and varied range of clients from private, public sector and charities. His passion is for excellence in customer service, believing that everyone has a customer and everyone is a customer no matter where you sit in the organisation. Coupled with this is his desire to help and coach people who aspire to be leaders and to support them in achieving their goals.
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He began his career with British Airways, where he spent over 25 years holding a variety of roles. These included front line customer service delivery and cabin crew, sales training and development, and ultimately managerial responsibility.
Since leaving British Airways in 1998, Mike has worked at all levels within organisations, from frontline staff to senior executives and directors. His clients have mostly been blue chip companies in sectors including aviation, finance, information technology, construction, leisure and telecommunications.
Mike has significant experience as a manager, trainer and consultant. His style is relaxed, approachable, friendly and balanced to the needs of the participants. He believes that training should be enjoyable and his focus is on building strong working relationships that involve people and encourage growth and taking responsibility for our own development and learning.
He graduated from Lancaster University with a Diploma in Business Administration (DBA) and is a qualified trainer for Strength Deployment Inventory (SDI).
Since leaving British Airways in 1998, Mike has worked at all levels within organisations, from frontline staff to senior executives and directors. His clients have mostly been blue chip companies in sectors including aviation, finance, information technology, construction, leisure and telecommunications.
Mike has significant experience as a manager, trainer and consultant. His style is relaxed, approachable, friendly and balanced to the needs of the participants. He believes that training should be enjoyable and his focus is on building strong working relationships that involve people and encourage growth and taking responsibility for our own development and learning.
He graduated from Lancaster University with a Diploma in Business Administration (DBA) and is a qualified trainer for Strength Deployment Inventory (SDI).