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Jude Cockerill, Associate

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Jude has an extensive background in frontline leadership within the airline industry.  She spent 12 years as an on-board Leader with British Airways plc.  At that time she worked both as a Purser and a Cabin Service Director and was therefore responsible for delivery of service excellence on-board BA’s wide-bodied aircraft.
During her time with British Airways, Jude worked as a Learning and Development Consultant, designing and delivering customer service training, interpersonal skills training and leadership training to BA Flight Attendants and other front-line departments within the airline.
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Since working with MSB, Jude has delivered a number of consultancy projects with clients including Northwest Airlines, United Airlines, Gatwick Airport, the Palace of Westminster and Delta Air Lines.
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Winslow House, Ashurst Park, Church Lane, Sunninghill, Ascot, Berkshire, SL5 7ED, United Kingdom

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  • Home
  • Executive Coaching
  • What We Do
    • Training & Development >
      • Customer Service Training
    • Insight & Consultancy >
      • Customer Experience
      • Leadership Development
      • Patient Experience
      • Sales Training
      • Employee Engagement
  • Who We Are
    • About Us
    • Meet the Team
    • Partnerships
    • Careers
  • Our Expertise
    • Testimonials
    • Clients >
      • Financial Services
      • Contact
      • Healthcare
      • Leisure and Hospitality
      • Transport and Telecoms
      • Gulf
  • News
  • Blog