Jane Owens, Associate

Jane has 20 years’ experience as an independent consultant working across a wide range of organisations to design and deliver customer service and leadership programmes.

She recently led, for a well-known energy company, a customer service and management development programme which has seen customer complaints fall by 38% within a year.

Jane’s main focus is sales and customer service training for front line staff and management teams. She delivers classroom training in a range of areas from selling effectively, managing a sales team to coaching in the workplace.

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