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Gerry Jones, Associate

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Gerry is an experienced facilitator with a particular interest in people development.  She offers a psychologically-focused coaching style underpinned by a decade of psychological study.

Whilst offering extensive psychological expertise and learning, Gerry comes from a primarily business-focused working background. Therefore, she can capably bridge the gap between business demands and psychological process by understanding both environments.
Gerry began her career at British Airways (BA), where she gained frontline service experience as a flight attendant and Purser before joining the airline’s training school as Training Manager responsible for the First Class service.  She also spent time developing both the First Class and Business onboard service, before joining the Fleet Management team responsible for the performance of onboard managers.

One of Gerry’s later roles at BA was as Corporate Training Manager, with responsibility for Graduate Induction and the BA Mentoring and Coaching Programme.

Since leaving BA in 2000, she has worked for MSB on a variety of training and consultancy projects, including with Northwest Airlines, Bahrain Airport Company and Delta.
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Gerry holds an MA degree in Leading and Managing in Organisations from The Tavistock Institute, London, and much of her organisational work involves working with executives and their teams to examine individual and organisational stress.
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  • Home
  • Executive Coaching
  • What We Do
    • Training & Development >
      • Customer Service Training
    • Insight & Consultancy >
      • Customer Experience
      • Leadership Development
      • Patient Experience
      • Sales Training
      • Employee Engagement
  • Who We Are
    • About Us
    • Meet the Team
    • Partnerships
    • Careers
  • Our Expertise
    • Testimonials
    • Clients >
      • Financial Services
      • Contact
      • Healthcare
      • Leisure and Hospitality
      • Transport and Telecoms
      • Gulf
  • News
  • Blog