Care UK
Patient Satisfaction Research
Opportunity
MSB has worked with healthcare clients for over 20 years, helping to improve service through the reliable and effective research initiatives. Care UK, one of the UK's largest healthcare providers within the NHS, asked MSB to monitor patient satisfaction.
Approach
MSB created a new survey to monitor satisfaction amongst Care UK's patients. Using the latest analytical techniques, we produced patient satisfaction reports for use at every level of the organisation - from managers at individual hospitals to senior management at group level – in order to ensure excellent governance standards and improved patient satisfaction.
Impact
The success of our research and reporting has been noticed by the Department of Health, and we remain in regular contact with the Secretary of State regarding our research techniques.
MSB has recently been asked to implement the ‘Friends & Family’ test across our client’s hospitals. This is one of the Government’s major initiatives to monitor patient satisfaction, one which has proved so successful that it will shortly be rolled out across other government departments.