A recent study conducted by the Institute of Customer Service highlights a continuing fall in overall customer service quality. It is the first time since January 2016 that two consecutive UKCSI surveys have shown a decline.
Every year, the aviation industry dishes out awards to high-performing airlines. More recently, equipped by the data from millions of travellers’ online reviews, TripAdvisor has got in on the act.
If your thoughts are already turning to next year’s summer holidays, you might want to look at the latest research from Airlineratings.com. For the 5th successive year, Air New Zealand has won the leading airline review website’s coveted annual World’s Best Airline Award.
It is said that there is no such thing as bad publicity, but Ryanair boss Michael O’Leary must be questioning that mantra at the moment. Hundreds of cancelled flights – the result of an error in calculating holiday rotas – has led to legions of former customers pledging to boycott the airline.
Business Matters, the UK’s leading SME business magazine, has identified two essential - and often overlooked - areas of employee training that can boost business performance.
Singapore’s Changi airport has dominated the ‘World’s Best Airport’ rankings for two decades. The airport won its first award in 1988 and has won over 500 more in the three decades since. Now, following a recent survey by flight delay compensation company AirHelp, Changi has another award for its collection. So what is its secret?
Recently, some high-profile international airlines have attracted attention for all the wrong reasons. First, a United Airlines passenger was dragged off an overbooked flight, and then British Airways suffered a serious I.T. system failure which resulted left flights cancelled and passengers stranded.
Now the flight compensation app AirHelp has released its yearly rankings of the best airlines. As part of their calculations, they consider the quality of service, punctuality, and how effectively compensation claims are processed.
Britain’s leading consumer insight group has recently revealed the airlines with the poorest performance for being on time. Which? analysed the landing times of 850,000 flights at 25 UK airports and found only 75% of all flights arrived on time.
A recent study conducted by the American Customer Satisfaction Index found that despite an improvement in United Airlines’ customer satisfaction score from 2016, it remains the lowest-ranked legacy airline.
AirHelp, a flight delays compensation company, has partnered with the Civil Aviation Authority and Skytrax to produce its latest league table of the world’s best performing airlines.