A new survey of 200 SME owners, directors and managers has revealed concerns about the lack of adequate management training in UK businesses.
Improvements in customer service could boost the UK economy by £81.5bn in 12-months says the latest research from the Institute for Customer Service.
New research published by the CIPD shows that line managers can improve the performance of their teams by focusing on building their strengths rather than trying to fix their weaknesses.
In the battle to secure and retain the best talent, forward-thinking organisations are always looking to increase their understanding of employee engagement - a concept which can be hard to pin down.
Bahrain’s growing reputation for being business-friendly has received a boost from the United Nations, which has chosen the Gulf kingdom to host the 2019 Global Entrepreneurship Congress.
British Airways, it’s safe to say, will not look back fondly on 2017. The UK flag carrier has hit the headlines for computer crashes, industrial action, scrapping free meals, shrinking legroom, running out of food and flights delayed by a lack of toilet paper.
The stereotype of Swedish leadership (sometimes called the ‘Lagom Way’) is that it is based entirely on consensus and non-hierarchical decision-making. Some advocates call it democratic, whilst others view it as a recipe for chaos driven by a fear of conflict.
The best healthcare providers are proactively seeking to learn more about the patient experience and how it can be improved. At the recent US News Healthcare of Tomorrow Conference, held in Washington D.C., a panel of experts discussed the role that technology can play in enhancing the patient experience.
If your thoughts are already turning to next year’s summer holidays, you might want to look at the latest research from Airlineratings.com. For the 5th successive year, Air New Zealand has won the leading airline review website’s coveted annual World’s Best Airline Award.
When it comes to employee engagement, no news is not necessarily good news. The results of a recent study reached the (perhaps unsurprising) conclusion that employees feel less engaged if they believe that important information about the business is being withheld from them. However, the study also found that this conclusion applies regardless of whether the news is good or bad.