MSB trainers have been running the latest phase of leadership training for newly appointed managers in Tamkeen.
In a series of highly interactive three-day sessions Managers have developed skills required to provide inspired leadership for their workplace teams.
The training, which received high accolades from participants, forms a key component of MSB’s strategy over the last three years with Tamkeen to create a High Performance Culture.
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We recommend reading an excellent article on Emotional Intelligence by Professor Ronald Humphrey which appeared in the Lancaster University Management School (LUMS) magazine - Fifty Four Degrees (Issue 7 pages 34-37).
The subject of Emotional Intelligence forms a key part of MSB's work with a range of clients – for their leaders and frontline customer service employees. MSB’s award-winning training team can deliver anything from one day teambuilding workshops to multi-day residential programmes and is tailored in each case to specific needs of the respective client. Find out more.
The LUMS School magazine draws upon the vast expertise within its leading faculty to showcase its cutting-edge knowledge and highlight its research impact. Find out more.
MSB has been empowering organisations to achieve their potential for over 30 years in a range of sectors including Financial Services, Healthcare, Leisure & Hospitality and Transport & Telecoms.
Our insight into Customer Experience is extensive but we are always on the look out for examples of exceptional service, service failures and innovative service recovery.
If you have an experience you would like to share please email us: firstname.lastname@example.org
Blended Learning - Key initiatives from MSB Lead trainers to enhance learning outcomes via the addition of digital learning solutions
Two of MSB’s lead trainers, Helen Flack and Jane Owens, have designed a flexible digital platform to augment the already high-quality training solutions that are delivered to our clients.
Over the years we have prided ourselves in designing solutions that cater for all learning styles and drive key messages effectively to ensure learning goals are reached.
Bespoke programmes designed and delivered by inspirational facilitators are at the heart of enhancing individual and organisational performance, and will remain so, but recent technological advancements give even more scope to help learners develop flexibly as they meet their objectives.
Blended learning promotes the use of a mix of strategies to meet objectives, i.e. combining formal classroom teaching with computer-based study that is completed in situ and / or on the go.
Blended learning broadly has three components – 10% Facilitator-led workshop delivery; 20% online, completed in the flow of work; 70% experiential – self-guided activities to build on workshop content and consolidate the overall learning.
By embracing the blended approach, we can take advantage of the opportunities that technology gives us to enhance and refresh the learning experience for our participants and get even better ROI for our clients.
Key benefits of the digital component
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MSB HR specialists Carrie Hayton and Jude Cockerill have been applying an interactive and innovative approach to establish a Training Needs Analysis for Tamkeen in Bahrain.
The MSB team designed a detailed questionnaire linked to the vision and direction of the company and invited all employees to attend a series of interactive workshop to complete their responses in a facilitated group environment. The result is Tamkeen have been provided individual, team and total population profiles from which training and development interventions can be tailored directly to needs.
Tamkeen, a semi-autonomous government agency in Bahrain, was founded in 2006 to provide assistance and training to private-sector businesses and individuals and thus promote ongoing sector development.
The MSB team work closely with clients to support them in understanding and acting upon research results and developing training and development solutions that foster cultural change and deliver the best possible return on investment.
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MSB Managing Directors feed back outcomes and recommendations of recently conducted Employee Research with staff from Tamkeen, Bahrain.
.In series of interactive workshops in Bahrain, Joint Managing Directors Don Porter and Brian Hamill have been feeding back outcomes and recommendations of recently conducted Employee Research with staff from Tamkeen.
Tamkeen, a semi-autonomous government agency in Bahrain, was founded in 2006 to provide assistance and training to private-sector businesses and individuals, and to promote development of that sector. During the workshops, groups of staff were engaged with and received a presentation of the key research findings and resultant recommendations, as agreed with the Tamkeen senior team.
In delivering high quality and actionable research the MSB team form strong partnerships with their clients to ensure that outcomes reflect the perceptions of both staff and management. The team also work closely with clients to support them in understanding and acting upon the results, thus helping to foster cultural change and deliver the best possible return on investment.
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We are delighted to share comprehensive feedback from one of our valued clients - S7 Airlines, Russia's biggest domestic airline and a member of the oneworld Alliance:
"Over the past two years, MSB has proved to be a valued and innovative business partner for S7 in the design and delivery of service training to all frontline groups of employees. Based on a rigorous diagnostic phase at the outset of the project, MSB's experienced team designed and delivered a series of practical, engaging and interactive 'Living Service Excellence' programmes for S7 staff. It’s satisfying to report that the training has been very well received by our employees. An integral part of the project’s success has been the involvement of MSB’s facilitators in coaching three groups of the airline’s Cabin Crew trainers to deliver the program internally, further tangible evidence of the progress being made at the airline, thanks to MSB”.
The Joint Managing Directors of MSB, Don Porter and Brian Hamill, with His Excellency Mr Zayed Alzayani, Minister of Industry, Commerce and Tourism