While other mobile phone networks focus on their product - offering more minutes, data, and free live streaming to Netflix - T-Mobile is focusing on contact centre customer service.
The first official ranking of customer experience in the financial services sector has been released this week by the Competition and Markets Authority. The research included thousands of personal and small business customers and found that Britain’s state-owned bank, RBS, came bottom of the league table out of 16 lenders.
9 in 10 UK shoppers believe that customer contact centres are “ineffective at dealing with issues”.
A recent study conducted by the Institute of Customer Service highlights a continuing fall in overall customer service quality. It is the first time since January 2016 that two consecutive UKCSI surveys have shown a decline.
Every year, the aviation industry dishes out awards to high-performing airlines. More recently, equipped by the data from millions of travellers’ online reviews, TripAdvisor has got in on the act.
A new YouGov survey has found that 27% of UK company managers say they would take a pay cut to work for a business with a defined purpose beyond simply making a profit.
A new report called The Culture Economy claims that 1 in 3 UK employees blamed a poor company culture for leaving their job.
The directors of MSB were delighted to attend a reception in London to discuss how the UK and Bahrain can do more business with each other.