At a recent workshop hosted by the Radiotherapy Quality Special Interest Group, MSB Director Carl Jackson shared MSB's experience of designing and delivering patient experience research for NHS England.
The NHS has published the results of its annual Staff Survey for 2017. It is the largest workforce survey in the world, with 1.1 million employees invited to take part.
A good clinical outcome will always be the key aim for patient and healthcare provider alike, but the patient’s healthcare experience is an area of growing focus for providers seeking to differentiate themselves from the competition.
The best healthcare providers are proactively seeking to learn more about the patient experience and how it can be improved. At the recent US News Healthcare of Tomorrow Conference, held in Washington D.C., a panel of experts discussed the role that technology can play in enhancing the patient experience.
A partnership between Boston Medical Center and California-based Torrance Memorial Health System, has led to the creation of a discharge programme and after hospital care plan (AHCP) that promotes patient safety and reduces readmission rates and emergency department visits.
A recent study, carried out by Warwick Business School and Leeds University, found that hospitals with more managers with decision-making powers enjoy higher patient satisfaction and fewer infections.
As we mark MSB’s 30th year in business, we look at some of the milestones in the company’s history.
A recent report by private doctor service Akea Life found that patients are losing confidence in their GP services. The report suggests that patients do not have the same relationship with their GP that previous generations enjoyed, with 43% of patients not even knowing their GP’s name.
A study published in the British Journal of General Practice (BJGP) has found no clear link between the length of a GP consultation and patients’ overall satisfaction with their experience.
There are many ways of approaching the subject of employee engagement. Patrick Watt, Corporate Director at Bupa UK, has recently discussed the relationship between employee engagement and employee health.