Recent figures released in the Ombudsman Services' Consumer Action Monitor revealed that UK consumers experienced 173 million issues with products and services in 2017. This led to over 100 million complaints.
For the first time since the publication of the UK Customer Satisfaction Index, the number of organisations whose customer satisfaction has dropped by 2 or more points exceeds those that have improved their score by 2 or more points.
Almost 2 in 3 (63%) of UK employees would be ready to leave their job for better, more regular training opportunities.
It has been in force for almost a year, but new research suggests that almost 2 in 3 managers haven’t even heard of the UK Apprenticeship Levy and 9 in 10 are not using it to its full potential.
According to the latest National Rail Passenger Survey, 67% of rail commuters do not believe their journey is good value for money and most are unhappy with how delays are handled.
Last month, 500 people attended the annual consultation forum of Tamkeen, a Bahraini government agency charged with developing the Gulf kingdom’s people and private sector enterprises.
UK customers visiting the websites of banks, utilities providers and telecoms companies are used to seeing a smiling face pop up in the corner of the screen to invite them to discuss their issue in a Live Chat.
Improvements in customer service could boost the UK economy by £81.5bn in 12-months says the latest research from the Institute for Customer Service.
If your thoughts are already turning to next year’s summer holidays, you might want to look at the latest research from Airlineratings.com. For the 5th successive year, Air New Zealand has won the leading airline review website’s coveted annual World’s Best Airline Award.
It is said that there is no such thing as bad publicity, but Ryanair boss Michael O’Leary must be questioning that mantra at the moment. Hundreds of cancelled flights – the result of an error in calculating holiday rotas – has led to legions of former customers pledging to boycott the airline.