Recently, some high-profile international airlines have attracted attention for all the wrong reasons. First, a United Airlines passenger was dragged off an overbooked flight, and then British Airways suffered a serious I.T. system failure which resulted left flights cancelled and passengers stranded.
Now the flight compensation app AirHelp has released its yearly rankings of the best airlines. As part of their calculations, they consider the quality of service, punctuality, and how effectively compensation claims are processed.
This year, regular rankings high-flyers Singapore Airlines, Etihad Airways, and Qatar Airways all achieved a score of 10/10 for the quality of their service, and fill the top 3 positions in the rankings.
"As the marketplace becomes more saturated, the winners in the air travel race will be companies that deliver on their promises on the ground, in-cabin and post-flight," said AirHelp CEO and co-founder Henrik Zillmer.
Now in our 30th year, MSB continues to partner several major international carriers to design and deliver tailored leadership programmes for pursers and flight service managers, cutting-edge cabin crew customer service programmes and in-depth customer experience research.
To find out more, please visit our training and development page.
The top 10 world's best airlines for 2017 are: