AirHelp, a flight delays compensation company, has partnered with the Civil Aviation Authority and Skytrax to produce its latest league table of the world’s best performing airlines.
The research examined the following three sources of data across 78 international airlines:
In the global rankings, Qatar Airways came out on top, followed by European carriers Air Dolomiti and Austrian Airlines.
Richard Branson’s Virgin Atlantic, now 49% owned by Delta Air Lines, was the only UK airline to feature in the top 10. Ranked 6th, the Crawley-based airline was also the only British carrier to improve its score since the last AirHelp assessment 6 months ago.
AirHelp CEO Henrik Zilmer said: "As passengers worldwide see customer service being diminished by many major airlines, they are instead being driven to choose carriers that offer more than just a seat from A to B."
This year MSB continues to work with several major international carriers, designing and delivering tailored and cutting edge leadership programmes for pursers and flight service managers.
The top 10 world's best airlines
1. Qatar Airways
2. Air Dolomiti
3. Austrian Airlines
4. Singapore Airlines
6. Virgin Atlantic
7. Air Baltic
8. Cathay Pacific
9. Air Canada