News

Maximising the Value and ROI of Customer Experience

When our clients invest in Learning & Development programmes which often form an integral part of a wider culture change strategy on which MSB is engaged with them, they rightly want to know what the likely return on investment (ROI) will be.

4th January 2013

Fifth advert in MSB’s Gulf campaign launches

Butterfly advert debuts in January 2013 edition of The Gulf magazine

2nd January 2013

MSB/Leading Change Consultancy signs-up for second year with Bahrain British Business Forum (BBBF)

We are delighted to renew our membership of BBBF for a second year and have also taken advertising space in the 2013 BBBF Directory which is published in January 2013.

27th December 2012

An evening with two Ambassadors!

On Friday 6th December 2012, Don, Bryn and Brian were delighted to spend an evening in the company of Their Excellencies, the UK Ambassador to Bahrain (Iain Lindsay OBE) and Bahrain’s Ambassador to UK (Alice Samaan) during a hectic business trip to Bahrain. The Ambassadors are pictured here with the MSB team.

27th December 2012

How Employee Engagement Hits the Bottom Line

For an interesting and highly topical insight into how employee engagement hits the bottom line, we strongly recommend for you to read the attached article which appeared in the November 2012 edition of the Harvard Business Review

1st December 2012

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We are delighted to be associated with a company which shares our vision of allowing everyone to reach their potential and develop their skills to the full.

Corporate Partnerships Manager, National Youth Orchestra

Bupa Health and Wellbeing have enjoyed working with you over the last year. You bring experience and gravitas, to a very important yet challenging survey of our patient's hospital experience.

Head of Research, Customer and Healthcare Insight

MSB are a fantastic agency to work with. They have a 'can do' attitude and go beyond the call of duty. I hope that our relationship with them continues for many more years to come.

Marketing Director, EDF Energy London Eye

My heartiest congratulations to MSB on their completion of 25 years in business and my best wishes to them for more success. We are confident that MSB will set successful standards for other British companies to follow!

Chairman, Bahrain British Business Forum

"We view MSB Consultancy as leading edge, innovative business partners who offered new insights into the development of advanced leadership skills and employee engagement programs."

Peter Kaliaropoulos, CEO

MSB created and delivered a series of workshops that helped engage, inspire and challenge our front of house teams. The training has influenced the delivery of visitor services in a very positive way. Thank you.

Head of Visitor Services, Westminster Abbey

We have been impressed by MSB's flexibility and creativity in designing and delivering training programmes to our front line staff. Not only is MSB professional, they are also engaging to work with.

Gatwick Airport Ltd.

"We teamed up with MSB and LUMS to tap into their human resource theory and develop an action learning programme."

Peter Kaliaropoulos, CEO

A focused training program around customer service excellence, complaints and service recovery has delivered tangible benefits to our hospital business.

Group Medical Director