British Airways, it’s safe to say, will not look back fondly on 2017. The UK flag carrier has hit the headlines for computer crashes, industrial action, scrapping free meals, shrinking legroom, running out of food and flights delayed by a lack of toilet paper.
The stereotype of Swedish leadership (sometimes called the ‘Lagom Way’) is that it is based entirely on consensus and non-hierarchical decision-making. Some advocates call it democratic, whilst others view it as a recipe for chaos driven by a fear of conflict.
The best healthcare providers are proactively seeking to learn more about the patient experience and how it can be improved. At the recent US News Healthcare of Tomorrow Conference, held in Washington D.C., a panel of experts discussed the role that technology can play in enhancing the patient experience.
If your thoughts are already turning to next year’s summer holidays, you might want to look at the latest research from Airlineratings.com. For the 5th successive year, Air New Zealand has won the leading airline review website’s coveted annual World’s Best Airline Award.
When it comes to employee engagement, no news is not necessarily good news. The results of a recent study reached the (perhaps unsurprising) conclusion that employees feel less engaged if they believe that important information about the business is being withheld from them. However, the study also found that this conclusion applies regardless of whether the news is good or bad.
In a recent article for the magazine of Lancaster University Management School, Fifty Four Degrees, Professor Sir Cary Cooper examines what ‘wacky’ job titles mean for employers and employees.
MSB Joint Managing Directors Don Porter and Brian Hamill were delighted to attend the 2017 Professor Sir Roland Smith CEO Lecture in Westminster.
A newly-published University of Kansas study helps to explain why middle managers can persuade their employees to deceive upper management. Although many of the employees who were part of the study raised ethical concerns, most of them went along with the scheme, even if only to avoid disciplinary action.
On Monday MSB's Joint Managing Directors, Don Porter and Brian Hamill, were delighted to attend the launch of Amazon Web Services' (AWS) new cloud data centres in Bahrain – the first in the Middle East by an American company.
It is said that there is no such thing as bad publicity, but Ryanair boss Michael O’Leary must be questioning that mantra at the moment. Hundreds of cancelled flights – the result of an error in calculating holiday rotas – has led to legions of former customers pledging to boycott the airline.