At a recent workshop hosted by the Radiotherapy Quality Special Interest Group, MSB Director Carl Jackson shared MSB's experience of designing and delivering patient experience research for NHS England.
The MSB Directors were delighted to be invited to the recent Arab Ambassadors Reception in Birmingham.
Guests were joined by Foreign Secretary The Rt Hon Jeremy Hunt MP (pictured above), who spoke about the importance of the UK's relationships across the Arab world, and also by The Rt Hon Alistair Burt MP, Minister of State for the Middle East.
MSB works with public and private sector organisations across the Gulf. Most recently, we have enjoyed partnering with Tamkeen and the Information and eGovernment Authority, two high profile and pioneering organisations in Bahrain.
The Directors of MSB would like to thank the organisers for the opportunity to attend.
While other mobile phone networks focus on their product - offering more minutes, data, and free live streaming to Netflix - T-Mobile is focusing on contact centre customer service.
The first official ranking of customer experience in the financial services sector has been released this week by the Competition and Markets Authority. The research included thousands of personal and small business customers and found that Britain’s state-owned bank, RBS, came bottom of the league table out of 16 lenders.
9 in 10 UK shoppers believe that customer contact centres are “ineffective at dealing with issues”.
A recent study conducted by the Institute of Customer Service highlights a continuing fall in overall customer service quality. It is the first time since January 2016 that two consecutive UKCSI surveys have shown a decline.
Every year, the aviation industry dishes out awards to high-performing airlines. More recently, equipped by the data from millions of travellers’ online reviews, TripAdvisor has got in on the act.
A new YouGov survey has found that 27% of UK company managers say they would take a pay cut to work for a business with a defined purpose beyond simply making a profit.