A good clinical outcome will always be the key aim for patient and healthcare provider alike, but the patient’s healthcare experience is an area of growing focus for providers seeking to differentiate themselves from the competition.
Last month, 500 people attended the annual consultation forum of Tamkeen, a Bahraini government agency charged with developing the Gulf kingdom’s people and private sector enterprises.
The annual Investors In People 'Job Exodus Survey' has revealed that 47% of UK employees plan to move jobs at some point this year. Almost 20% of those who responded to the survey are already taking steps to find a new role.
A new, global survey of 1248 senior directors and company executives has revealed what business leaders see as their biggest challenges for the year ahead.
UK customers visiting the websites of banks, utilities providers and telecoms companies are used to seeing a smiling face pop up in the corner of the screen to invite them to discuss their issue in a Live Chat.
A new survey of 200 SME owners, directors and managers has revealed concerns about the lack of adequate management training in UK businesses.
Improvements in customer service could boost the UK economy by £81.5bn in 12-months says the latest research from the Institute for Customer Service.
New research published by the CIPD shows that line managers can improve the performance of their teams by focusing on building their strengths rather than trying to fix their weaknesses.
In the battle to secure and retain the best talent, forward-thinking organisations are always looking to increase their understanding of employee engagement - a concept which can be hard to pin down.