​The Institute of Customer Service has released the latest UK Customer Satisfaction Index figures and analysis. The report comes as Britain begins negotiations to leave the European Union.

Almost every week there are news stories about the impact that Artificial Intelligence (AI) and automation will have on the service sector. Some speculate that technological advances will eventually lead to the end of the human aspect of customer service.

​In the last 12 months, just five train-operating companies in London and the South East were responsible for half of all customer complaints about the railways.

Singapore’s Changi airport has dominated the ‘World’s Best Airport’ rankings for two decades.  The airport won its first award in 1988 and has won over 500 more in the three decades since.  Now, following a recent survey by flight delay compensation company AirHelp, Changi has another award for its collection.  So what is its secret?

Recently, some high-profile international airlines have attracted attention for all the wrong reasons.  First, a United Airlines passenger was dragged off an overbooked flight, and then British Airways suffered a serious I.T. system failure which resulted left flights cancelled and passengers stranded.

​Now the flight compensation app AirHelp has released its yearly rankings of the best airlines. As part of their calculations, they consider the quality of service, punctuality, and how effectively compensation claims are processed. 

​Britain’s leading consumer insight group has recently revealed the airlines with the poorest performance for being on time. Which? analysed the landing times of 850,000 flights at 25 UK airports and found only 75% of all flights arrived on time. 

​A recent study conducted by the Institute for Customer Service shows that 21% of UK consumers expect prices to rise as Britain leaves the EU. This figure has doubled in the last six months.

Metro Bank has released its latest financial results showing the bank is on course to make its first full-year profit. This comes as the bank looks to celebrate having one million customers who use its services.  
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The bank, which is known for its unconventional style, puts an emphasis on customer service. Potential customers are given a personalised tour of the bank where staff explain the services that are provided, the aim of this approach is to turn customers into ‘fans’.

The post-referendum debate about Brexit has, so far, focused largely on the big economic and political issues like the single market, customs union and freedom of movement.