 Almost 2 in 3 (63%) of UK employees would be ready to leave their job for better, more regular training opportunities.
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 It has been in force for almost a year, but new research suggests that almost 2 in 3 managers haven’t even heard of the UK Apprenticeship Levy and 9 in 10 are not using it to its full potential.
 According to the latest National Rail Passenger Survey, 67% of rail commuters do not believe their journey is good value for money and most are unhappy with how delays are handled.
 Last month, 500 people attended the annual consultation forum of Tamkeen, a Bahraini government agency charged with developing the Gulf kingdom’s people and private sector enterprises.
 UK customers visiting the websites of banks, utilities providers and telecoms companies are used to seeing a smiling face pop up in the corner of the screen to invite them to discuss their issue in a Live Chat.
 Improvements in customer service could boost the UK economy by £81.5bn in 12-months says the latest research from the Institute for Customer Service.
 If your thoughts are already turning to next year’s summer holidays, you might want to look at the latest research from Airlineratings.com. For the 5th successive year, Air New Zealand has won the leading airline review website’s coveted annual World’s Best Airline Award.
Goodbye forever – how airline passengers have responded to poor customer service with boycotts22/9/2017  It is said that there is no such thing as bad publicity, but Ryanair boss Michael O’Leary must be questioning that mantra at the moment. Hundreds of cancelled flights – the result of an error in calculating holiday rotas – has led to legions of former customers pledging to boycott the airline.
 A new report from Bahraini Labour Fund and MSB client Tamkeen has demonstrated the organisation’s success at supporting local students, jobseekers, entrepreneurs and businesses in the first six months of 2017.
 Business Matters, the UK’s leading SME business magazine, has identified two essential - and often overlooked - areas of employee training that can boost business performance.
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