What makes this programme unique is that it’s amongst the first such programmes where SDI (The Strength Deployment Inventory) has been rolled-out to all employees in an organisation – either in the region or internationally.
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The Strength Deployment Inventory is a validated tool for self-awareness, motives and values and equips people to deal with conflict. SDI provides a window into the motives that drive all of us - both when things are going well and also during conflict situations. Successful organisations such as Tamkeen thrive because of the quality and effectiveness of the working relationships between their people and on their ability to adapt and change.

Since this initial SDI training in December, it’s exciting to report that a group of "SDI Super-Users" has been trained by MSB to embed the attributes of SDI and individuals' Motivational Values for the benefit of Tamkeen and its customers – thereby, maximising the impact of this exciting tool for the organisation itself and for its customers.

"Successful organisations such as Tamkeen thrive because of the quality and effectiveness of the working relationships between their people and on their ability to adapt and change. SDI is proving to be a useful tool for us in supporting our teams to deliver improved outcomes internally and externally". 

Dr Ebrahim Janahi, Chief Executive, Tamkeen.
 
Click here to find out more about MSB’s Training & Development Solutions.

MSB would like to wish our clients and partners a very Happy Christmas and all the best for success in the New Year.

MSB trainers have been running the latest phase of leadership training for newly appointed managers in Tamkeen.
 
In a series of highly interactive three-day sessions Managers have developed skills required to provide inspired leadership for their workplace teams.
 
The training, which received high accolades from participants, forms a key component of MSB’s strategy over the last three years with Tamkeen to create a High Performance Culture.
 
Find out more about our Leadership Development solutions:
http://www.msbconsultancy.com/leadership-development.html
Read testimonials from a range of sectors:
http://www.msbconsultancy.com/testimonials.html

 
We recommend reading an excellent article on Emotional Intelligence by Professor Ronald Humphrey which appeared in the Lancaster University Management School (LUMS) magazine - Fifty Four Degrees (Issue 7 pages 34-37).

The subject of Emotional Intelligence forms a key part of MSB's work with a range of clients – for their leaders and frontline customer service employees. MSB’s award-winning training team can deliver anything from one day teambuilding workshops to multi-day residential programmes and is tailored in each case to specific needs of the respective client. Find out more.
 
The LUMS School magazine draws upon the vast expertise within its leading faculty to showcase its cutting-edge knowledge and highlight its research impact. Find out more.

MSB has been empowering organisations to achieve their potential for over 30 years in a range of sectors including Financial Services, Healthcare, Leisure & Hospitality and Transport & Telecoms.
 
Our insight into Customer Experience is extensive but we are always on the look out for examples of exceptional service, service failures and innovative service recovery.
 
If you have an experience you would like to share please email us: info@msbconsultancy.com ​

Two of MSB’s lead trainers, Helen Flack and Jane Owens, have designed a flexible digital platform to augment the already high-quality training solutions that are delivered to our clients.
 
Over the years we have prided ourselves in designing solutions that cater for all learning styles and drive key messages effectively to ensure learning goals are reached.
 
Bespoke programmes designed and delivered by inspirational facilitators are at the heart of enhancing individual and organisational performance, and will remain so, but recent technological advancements give even more scope to help learners develop flexibly as they meet their objectives.
 
Blended Learning
Blended learning promotes the use of a mix of strategies to meet objectives, i.e. combining formal classroom teaching with computer-based study that is completed in situ and / or on the go.
 
Blended learning broadly has three components – 10% Facilitator-led workshop delivery; 20% online, completed in the flow of work; 70% experiential – self-guided activities to build on workshop content and consolidate the overall learning. 
 
By embracing the blended approach, we can take advantage of the opportunities that technology gives us to enhance and refresh the learning experience for our participants and get even better ROI for our clients. 
 
Key benefits of the digital component

• The inclusion of digital learning offers:
• Solutions that are aligned to how people work and want to learn today, namely, content that is on demand, readily available and accessible on devices away from the workplace
• Materials that engage people quickly, keep their attention, help them retain information and promote reinforcement through discussion and collaboration with other learners
• Learning that is sustained over the long term and that helps people to implement different ways of working

How can we help
Working with you we can:

• Help you to identify the critical success factors
• Understand your people and what would engage them best in their learning journey
• Establish ways you can effectively support them along the way
• Design a complete training package, providing a solution that is consistent in message, style and approach – from start to finish – in the classroom, online and in the workplace

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Contact us: http://www.msbconsultancy.com/contact.html

MSB HR specialists Carrie Hayton and Jude Cockerill have been applying an interactive and innovative approach to establish a Training Needs Analysis for Tamkeen in Bahrain.

The MSB team designed a detailed questionnaire linked to the vision and direction of the company and invited all employees to attend a series of interactive workshop to complete their responses in a facilitated group environment. The result is Tamkeen have been provided individual, team and total population profiles from which training and development interventions can be tailored directly to needs.

Tamkeen, a semi-autonomous government agency in Bahrain, was founded in 2006 to provide assistance and training to private-sector businesses and individuals and thus promote ongoing sector development.

The MSB team work closely with clients to support them in understanding and acting upon research results and developing training and development solutions that foster cultural change and deliver the best possible return on investment. 

Find out more: http://www.msbconsultancy.com/what-we-do.html

Contact us: http://www.msbconsultancy.com/contact.html
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​We are delighted to share comprehensive feedback from one of our valued clients - S7 Airlines, Russia's biggest domestic airline and a member of the oneworld Alliance:
 
"Over the past two years, MSB has proved to be a valued and innovative business partner for S7 in the design and delivery of service training to all frontline groups of employees. Based on a rigorous diagnostic phase at the outset of the project, MSB's experienced team designed and delivered a series of practical, engaging and interactive 'Living Service Excellence' programmes for S7 staff. It’s satisfying to report that the training has been very well received by our employees. An integral part of the project’s success has been the involvement of MSB’s facilitators in coaching three groups of the airline’s Cabin Crew trainers to deliver the program internally, further tangible evidence of the progress being made at the airline, thanks to MSB”.