Training & Development

Training and development is key to the delivery of success for any organisation. Successful organisations are those which understand that an investment in human capital will not only lead to increased business performance and customer advocacy, but also to higher staff engagement and retention.

MSB’s award winning Training and Development solutions are designed and developed on a bespoke basis by subject matter experts. This means that our training delivers precisely to the requirements of our clients, and delivers considerably greater Return On Investment than our competitors’ commoditised courses.

Hallmarks

Innovative...

Through our work with leading organizations and training consultants around the world, MSB keeps abreast of the latest trends in design and delivery, emerging technologies and industry standards.  We also have established links with Lancaster University Management School (LUMS), a world leading research institute at the forefront of the latest leadership and management thinking.

Bespoke...

We pride ourselves on our unique approach to training programmes.  They are developed using the Analyse, Design, Develop, Deploy framework (ADDD), that understands the unique challenges, cultures and requirements of our clients.

Integrated...

MSB also designs and develops supplementary training materials, including e-learning, video materials, workbooks, Train the Trainer programmes and business simulations.  In addition, our creative team is  expert in designing new concepts and training environments.

Industry and Functional Experts...

With more than 100 Subject Matter Experts and Training Consultants, MSB is able to deliver to the most precise needs of any organisation, in diverse industry sectors and in any location around the world.  Please follow this link to learn more about a selection of Our People.

Evaluation and Return on Investment...

MSB has a distinct competitive advantage in the rigour of its application of Evaluation and Return On Investment.  We employ the peer-reviewed, academically-rigorous, Kirkpatrick Methodology to measure transference of learning into the workplace.  MSB consultants also work with HR departments to integrate measures which link trainees' performance to the organisation’s overall performance.

Service Quality...

All clients are assigned an experienced single point of contact on commencement of a project.  This is to ensure we provide immediate, personal and effective service.  MSB also utilises the PRINCE2 methodology in managing programmes and operates a strict internal quality management system (ISO 9001:2008).

 

 

MSB offers Training & Development solutions in the following areas:


Customer service excellence


Sales


Leadership and Management


Executive Coaching

 

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Global clients

MSB delivers long standing improvements to clients worldwide, see our client list here »