A recent report by private doctor service Akea Life found that patients are losing confidence in their GP services. The report suggests that patients do not have the same relationship with their GP that previous generations enjoyed, with 43% of patients not even knowing their GP’s name.
Unsurprisingly, 62% of patients would prefer to see the same GP for every appointment. Of those, 77% believe this has the main advantage of ensuring that the GP will know their medical history, whilst nearly half feel that seeing the same GP every time will make them feel less nervous and therefore improve their overall experience.
With an ageing population likely to lead to a rise in demand for GP services, the importance of the GP-patient relationship will increase. One way that hospitals and GP surgeries can understand more about patients’ expectations and experience of this relationship is through research with patients.
MSB has extensive experience of working with NHS and private healthcare providers across the UK to deliver higher standards for patients. Using online and paper-based methods, our dedicated healthcare team delivers PROMs, PREMs, and PCOMs research, as well as offering healthcare-specific service training for employees who interact with patients in person and/or over the phone.
To find out more about our healthcare research and training, please visit the patient experience page on our new website.