MSB turns 25
On Wednesday 1st April 2012, MSB enters its 25th year of trading – a significant landmark in the company’s history and a time to reflect on times past and on the exciting future that lies ahead.
Managing the Service Business Ltd was established by Joint Managing Directors Don Porter and Brian Hamill in April 1988.
Over the past quarter of a century, MSB has proved itself to be one of the most reputable Customer Service, Employee Engagement, Leadership and People Development consultancies – both in the UK and on the wider international stage.
As Don Porter, one of MSB’s founding Directors observes: “We take pride that our work with leading blue-chip clients across diverse industry sectors has brought us recognition both at home and abroad and that much of our business continues to come from word-of-mouth recommendation from satisfied clients”.
In the world in which we operate, mutual respect, an understanding of different cultures and our passion for people development and service excellence continue to be the cornerstone of our business; that is why MSB places such a strong emphasis upon building secure and trusting relationships and where our client-centric philosophy has proved to deliver results and to add value for our clients over the past 25 years.
Brian Hamill, MSB’s other founding Director comments: “Our work has taken us to many corners of the globe – from Asia to Africa and from Europe to USA. Firm friendships have been established as the company has extended its international reach. In recent times, we are delighted to have consolidated our position in the Gulf Region through our ‘Leading Change’ Conference held in Bahrain followed by the opening of a local office to meet the needs of our growing client-base within this rapidly-changing and exciting part of the world”.
As we approach our 25th anniversary year, the team at MSB is confident of the future and takes pride in what has been achieved since the company’s formation.
The values which have served us well since MSB’s formation remain constant and will continue to provide the foundation of our success as we enter the next phase exciting phase of the company’s journey.
People: Conduct ourselves with absolute integrity. Put the needs of clients and associates first, providing security in the MSB bran
Passion: Being progressive and forward thinking; providing inspiration, fun and positivity.
Partnership: Building long-term relationships with clients, associates and employees through understanding and exceeding their needs.
Professional: Committed to excellence in customer service, knowledge and delivery quality.
Practical: Delivering practical solutions appropriate to real-world challenges.
