Customer Service - "it's not my responsibilty..."
Inflation on the Consumer Price Index measure rose up to 5.6% in September 2011, the highest it has been for over 20 years.
Let’s face it; we are paying more for our utilities, food and clothes than ever before. Whilst the rate of inflation is something that for the majority of us is beyond our control – some good old fashioned customer service is not.
Maybe a smile from the cashier might take the edge off the extra money spent on your weekly shop, maybe not. Whatever the answer, the point is...what are you doing to bring your customer back?
The saying goes ‘the last person to buy from you is most likely to be the next’. Customer retention does not just happen by chance, repeat business shows recognition and confidence in you as a business.
The importance of excellent customer service is becoming an ever increasing priority for businesses, with some it has become their USP. At MSB we believe no different.
Our highly skilled team of trainers offer a wide range of Training & Development solutions that could help you bring out the potential in your business. Areas include:
- Sales
- Leadership and Management
- Customer service excellence
- Executive coaching
If you would like any more information regarding MSB’s Training & Development programs, please contact us.
