Case Studies
To illustrate how MSB have helped other organisations, take a look a the following selection of case studies.
Learning and Development
Lloyds Bank International Private Bank
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In the world of super-rich private banking, customer service excellence means everything. MSB's whole-organisation training programme has meant £3.1 million in cost-saving and revenue boosting initiatives for the world-famous bank.
Leadership
British Airways
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MSB was commissioned to design and deliver a Marketing Development Programme for the airline's 600 strong UK and Global marketing teams. Over 60 programmes were delivered worldwide.
Employee Engagement Research
De Vere Hotels
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MSB's employee research has become a way of life for the global hotel chain and is used to measure management performance.
Customer Experience Research
London Development Agency
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Detailed analysis of 1,500 interviews at 18 tourism venues informed regional Strategy and Action plans for the development of London as a top international destination and the gateway for UK tourism.
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. . . just how good are we?
“One of, if not the best, marketing development programmes of any company worldwide.”
- British Airways
Further details
For more case studies, covering our range of services and industry sectors, contact us.