About MSB

Empowering people to deliver service excellence

An international company of more than 20 years experience, MSB (Managing the Service Business) works in partnership with our Clients and Associates to provide Management Consultancy, Bespoke Training and Market Research in order to deliver demonstrable Return On Investment.

• People: Conduct ourselves with absolute integrity. Put the needs of Clients and Associates first, providing security in the MSB brand.
• Passion: Being progressive and forward thinking; providing inspiration, fun and positivity.
• Partnership: Building long-term relationships with Customers, Associates and Employees through understanding & exceeding their needs.
• Professional: Committed to excellence in customer service, knowledge and delivery quality.
• Practical: Delivering practical solutions appropriate to real-world challenges.
• Performance: Always seeking to add value and exceed expectations in the most efficient manner.

MSB holds the following professional accreditations:

• ISO 9001
• Investor in People (IiP)

and has membership of the:

• Market Research Society (UK)  

We take professional standards seriously and ensure that our practices adhere to their codes of conduct and ethics at all times.

Senior Team

Joint Managing Directors Don Porter and Brian Hamill established MSB twenty years ago. Don and Brian had responsibility for the design and delivery of the well-documented “Putting People First” service strategy at British Airways - the integrated strategy that is credited with transforming BA into one of the world’s most successful airlines. Two experienced Directors, David Duff and Debbie Ramsay support Don and Brian, together with full-time consultancy and market research teams.

Associates

MSB is privileged to work in partnership with more than 120 Associates, comprising innovative programme designers; highly skilled, motivational training professionals; experienced consultants and interim managers.

The breadth and richness of experience amongst our Associate colleagues allows MSB to draw on the optimum blend of expertise to cater specifically to our clients’ requirements.

MSB Associates are equipped to deliver training in a range of languages including English, French and Arabic.

Examples of how MSB services have helped some of the world's best known brands are available in the case studies section.

MSB has and continues to work with large and small organisations in the public and private sector. Here are a handful of recent and existing clients:

[ . . . Services ]

MSB Ltd
Winslow House,
Ashurst Park,
Church Lane,
Sunninghill,
Ascot,
Berkshire,
SL5 7ED,
United Kingdom

link to GoogleMap

T +44 (0)1344 876300
F +44 (0)1344 873677
E info@msbconsultancy.com